Rental Terms and Conditions

    1. Renter requirements for a motorcycle rental
      1. Renters age must be 21 years of age or older
      2. Valid driver’s license with motorcycle endorsement
        1. International license acceptable provided rider is licensed for corresponding displacement motorcycle in home country
      3. Major Credit Card (Visa, MasterCard, Discover or American Express) for Damage Security Deposit. Debit cards not accepted for Damage Security Deposit
        1. $2,000 USD Damage Security Deposit will be pre-authorized at time of motorcycle check-out regardless of damage liability reduction packages purchased. These funds can be held up to 10 business days as a requirement of major credit card company policies and is beyond the control of MotoQuest.
      4. DOT approved Helmet required independent of state law
    2. Included in motorcycle rental rate
      1. Customer Motorcycle Orientation
      2. Gear Storage of anything you would like to leave at the shop
      3. Helmet (subject to availability)
      4. Basic Roadside Assistance
        1. MotoQuest rental motorcycles are covered with Encore Roadside Assistance. Included in the Encore Roadside assistance is the following:
          1. Towing
          2. Basic tire repair
          3. Emergency fuel or fluid delivery
          4. Electrical Jumpstart
        2. MotoQuest does not cover expenses for recovery outside of our roadside assistance program.
          1. MotoQuest covers the first $200 in roadside assistance charges as long as the rental contract is upheld.
    3. Not included in motorcycle rental rate
      1. Fuel
        1. $5 USD a gallon refuel fee, minimum of 3 gallons
      2. Tolls, fines and violations
        1. Any violations or unpaid tolls having occurred during your rental contract period will be automatically charged against your Credit Card on file with an additional $25 USD administration fee
      3. Tire Damages
        1. Renter is responsible for any and all costs associated with tire damage or punctures during the rental duration.
      4. Insurance and reductions in liability
        1. See below
    4. Rental process
      1. Deposit – $500 USD
        1. MotoQuest requires a $500 USD non-refundable deposit at time of booking to confirm a reservation. If your entire rental is less than $500 USD we will ask for full payment to confirm the rental. If you would like to protect your deposit and travel plans please consider travel insurance through Travel Guard
      2. Balance – 30 days prior to departure
        1. MotoQuest requires your rental balance to be paid 30 days prior to pickup. Rentals with unpaid balances inside of 30 days can be canceled by MotoQuest with no refund of the deposit.
      3. Cancellations
        1. MotoQuest recommends all riders protect their financial situation by purchasing travel insurance on their rental package with MotoQuest and accompanying logistics with a trip insurance policy through Travel Guard. MotoQuest is not responsible for a participant’s inability to attend a rental due to any circumstance whether it be health, family or environmental.
        2. MotoQuest rentals must be canceled in writing to our email address info@motoquest.com. Please include your full name and reservation number.
          1. Cancellations initiated by the rider with more than 30 days notice, deposit and any balance payments are nonrefundable but fully transferable to another invoice with MotoQuest within one year.
          2. Cancellations initiated by the rider with less than 30 days notice, deposit and balance are forfeited as a cancellation fee.
          3. Cancellations initiated by the rider during the rental will not result in any refund or credit. No refunds or credits for early returns.
    5. Insurance & Reductions in Liability
      1. Basic Liability Insurance (BLI) –  $15 Per Day: All MotoQuest rentals are covered with state and country mandated liability insurance. All MotoQuest rentals are charged a mandatory $15 USD a day Basic Liability Insurance (BLI). This is what is required for the motorcycle to be legal on the road and is required regardless of any private insurance held by the renter. The Basic Liability Insurance (BLI) limits the financial liability to the renter regarding damage or theft of the motorcycle to only the first $2,500 USD. Restrictions apply*
      2. Supplemental Liability Insurance (SLI) – $6.95 Per Day: When you accept SLI the policy provides you with excess coverage for the difference between that provided in the BLI (minimum requirement is the state financial responsibility mandated by the applicable insurance jurisdiction) and $300,000 USD. Property Damage limitation is $50,000 USD on any claim and this limit is included in the total liability limit of $300,000 USD. Policy limits are in excess of any/all valid and collectible underlying insurance. If there is any other valid and collectible insurance in effect (i.e. personal automobile liability coverage) then the available protection under the SLI coverage would be reduced by the amount of the underlying insurance.
      3. Loss Damage Waiver (LDW) – $15 Per Day:  Renter may purchase a reduction in theft or damage liability. The LDW limits the financial liability regarding theft and damage to the rented motorcycle to the first $1,000 USD. Restrictions apply*
      4. Loss Damage Waiver Extended (LDWE) – $50 Per Day: California only. Renter may purchase an additional reduction in liability called the Loss Damage Waiver Extended (LDWE). The LDWE eliminates the financial responsibility to the renter regarding damage or theft of the motorcycle. Restrictions apply*
    6. *Restrictionsviolations of the following restrictions void all reductions of liability and renter will be held completely liable for damages and may result in complete loss of the Damage Security Deposit as well as additional penalties.
      1. Ownership and Use
        1. Use of the rented Motorcycle is restricted to the licensed person that signed the Rental Contract
        2. Failure to adhere to Maintenance Responsibility
        3. Renter is responsible for checking and maintaining engine oil levels whenever the motorcycle is refueled.
        4. Renter is responsible for reporting mechanical failures immediately to MotoQuest. Renter should not seek independent repair without approval from MotoQuest. Seeking and approving independent repair without consultation from MotoQuest will result in repairs at your expense.
      2. Abandonment of Vehicle – Defined as terminating your rental other than the drop off location indicated in your rental agreement.
      3. Off-Road motorcycling – Renter is forbidden from using rental motorcycles off-road without disclosure and permission from MotoQuest. Doing so will result in complete loss of the Damage Security Deposit. Disclosure and permission for riding a MotoQuest rental motorcycle off-road is defined by paying the Rough Terrain Surcharge.
      4. Arctic Circle and Ocean in Alaska – Renters traveling North of the Arctic Circle in Alaska must disclose their intentions before departing. Failure to disclose travel North of the Arctic circle will result in complete loss of the Damage Security Deposit. To disclose travel North of the Arctic Circle pay the Dalton Highway Surcharge.
        1. Riders must also travel no more than 300 miles a day on the Dalton Highway. Minimum Arctic Ocean bound rental from Anchorage is 6 days.
      5. Dempster Highway and Inuvik, Canada – Renters traveling on rental motorcycles are not permitted to travel the Dempster Highway in Canada. Traveling the Dempster Highway will result in complete loss of the Damage Security Deposit.
      6. Canada – Renters are allowed to take MotoQuest rental motorcycles into Canada. It is the renters responsibility to disclose travel to Canada. It is also the renters responsibility to understand what documents or permissions are needed for the individual riding the motorcycle to enter Canada. MotoQuest is not responsible financially or otherwise for disruptions in travel as a result of refusal of entry into Canada.
        1. Canadian Residents re-entering Canada on a United States-based rental vehicle are responsible for making sure they are in accordance with Memorandum D2-4-1 reviewing restrictions that prevent residents of Canada from temporarily importing a United States-based rental vehicle.
      7. Mexico – Baja Peninsula Mexico –  $25 Per Day: This is for independent renters to Baja Mexico, NOT tour participants. Renters are allowed to take MotoQuest rental motorcycles into Baja Mexico. It is the renters responsibility to disclose travel plans and obtain permission from MotoQuest for travel into Mexico. A $25.00 per day Baja Surcharge Fee will be added to the rental charge for everyday of the rental regardless of the actual duration spent in Baja Mexico. This fee includes the necessary insurance and the accompanying administrative work for the motorcycle to enter Baja Mexico. It is also the renters responsibility to understand what documents or permissions are needed for the individual riding the motorcycle to enter Baja Mexico. Riders intending to spend more than 7 days in Baja Mexico or pass into Southern Baja you will need a FMM Tourist Permit. Obtaining the permit is the responsibility of the renter. MotoQuest is not responsible financially or otherwise for disruptions in travel as a result of refusal of entry into Mexico. Obtain permission for entry into Mexico on a MotoQuest rental motorcycle by purchasing the Baja Surcharge from MotoQuest. You can find out more about what is required to enter Mexico as an individual by visiting Discover Baja.
      8. Mexico – Mainland Mexico – Renters traveling on rental motorcycles are not permitted to travel mainland Mexico. Mainland Mexico requires a temporary vehicle import permit (TVIP) which MotoQuest will not allow you to obtain on our motorcycles. Traveling into mainland Mexico will result in complete loss of the Damage Security Deposit.
    7. Damages to Motorcycles – When a rental is returned it will be inspected by a MotoQuest representative. If damage is discovered during this inspection or before the next rental the entire Damage Security Deposit will be held until a complete inspection can be completed on the motorcycle. Upon completion of inspection and damage estimate the necessary amount to complete repairs plus labor will be kept from the Damage Security Deposit. The difference between the repair order and the Damage Security Deposit will be refunded to the card used for the Damage Security Deposit. If restrictions of the terms and conditions and rental agreement are not honored rider gives MotoQuest permission to charge the card used for the Damage Security Deposit for the total cost of repairs in excess of the original deposit.

Guided Tour Terms and Conditions

  1. Registration
    1. Submitting a registration form does not confirm availability nor participation on a tour
      1. MotoQuest requires a $1,000 USD non-refundable deposit at time of booking. 
  2. Motorcycle rental within a guided motorcycle tour
    1. Rider is also subject to the MotoQuest rental terms and conditions when using one of our rental motorcycles on a guided motorcycle tour or as part of a package including one of our rental motorcycles.
  3. Cancellation Policy
    1. MotoQuest recommends all riders protect their financial situation by purchasing travel insurance on their tour package with MotoQuest and accompanying logistics with a trip insurance policy through Travel Guard. MotoQuest is not responsible for a participant’s inability to attend a tour due to any circumstance whether they be health, family or environmental.
    2. If a tour is canceled by MotoQuest ahead of departure because of lack of participation all deposits and balance payments are 100% transferable and refundable.
    3. Cancellations initiated by the participant received in writing to info@motoquest.com with more than 60 days notice before tour start date will receive their $1,000 USD deposit as a credit to be used towards future tours or services with MotoQuest. The credit expires 1 year after issued. 
    4. Cancellations initiated by the participant received in writing to info@motoquest.com with 60 or less days notice before the tour start date will forfeit their deposit as a cancellation fee. Any balance payments can be held on file as a credit to be used towards future tours and services with MotoQuest. The Credit expires 1 year after issued.
    5. Cancellations initiated by the participant received in writing to info@motoquest.com with 30 or less days notice before the tour start date will ill forfeit their deposit and any balance payments as a cancellation fee.
    6. MotoQuest reserves the right to cancel a participants tour during the tour if the participant is disruptive or putting themselves or others in harms way. No refund or credit will be issued.