Dear Rider,
Thank you for reserving a rental with MotoQuest! We appreciate your business and hope you will enjoy your rental. Please carefully review this page as it contains important information about your trip.
If you have any questions after reading this, do not hesitate to contact our staff. If calling outside of business hours please leave a message and someone will return your call as soon as possible.
Main line: 1-800-756-1990 (toll free) international +1-907-272-2777
Main email: [email protected]
For location specific inquiries:
| MotoQuest Anchorage
4346 Spenard Rd Anchorage, AK 99517 Phone: 1-800-756-1990 Option 4 Email: [email protected] |
MotoQuest Long Beach
2780 Dawson Street Signal Hill, CA 90755 Phone: 1-800-756-1990 Option 2 Email: [email protected] |
| MotoQuest San Francisco
849 13th St (Treasure Island) San Francisco, CA 94130 Phone: 1-800-756-1990 Option 2 Email: [email protected] |
MotoQuest Portland
10401 NE Marx St Portland, OR 97220 Phone: 1-800-756-1990 Option 3 Email: [email protected] |
For more specific information on any of our policies please read our Terms and Conditions.
Next Steps
Deposit
Rental bookings are officially confirmed upon receiving a deposit. Rental deposits are $500 USD per motorcycle when the rental is $500 or more, otherwise the rental deposit is the price of the rental. This deposit is non-refundable but fully transferable up to 30 days from the rental start date. For our full cancellation Policy please visit our Terms and Conditions. In the event MotoQuest cancels the rental due to unforeseen circumstances your deposit is fully refundable. A rental request is considered tentative. MotoQuest books rentals on a first-come-first-serve basis through deposits only.
Balance
The final balance for your rental is due 30 days from the start date. We will send you a reminder regarding the balance approximately two weeks from the due date. If the balance is not received, we have not heard from you and no reasonable effort was made by you, your spot may be forfeited to a rider on the waiting list. If you are having a problem paying your balance or need additional time, please let us know and we can be flexible within reason. Please be familiar with our full cancellation policy before paying your balance, for a full description please visit our Terms and Conditions. In the event MotoQuest cancels the rental due to unforeseen circumstances your balance is fully refundable.
Damage Deposit
Upon arrival, we will need to authorize a damage deposit to protect MotoQuest and the equipment should there be any violation of our Terms and Conditions or the actual rental agreement. This authorization must be done via credit card, not debit cards accepted.
Payment Methods
We accept Visa, MasterCard, American Express and Discover credit cards.
Late Returns
If you are having too much fun and would like to extend the rental at any time, give us a call and as long as there is availability, we will be happy to extend the rental at the same day rate. If you are running late due to unforeseen circumstances, please give us a call as soon as you know you will be late! Your safety is paramount to us, and we will begin calling your phone and emergency contacts if you have not returned 1 hour after your scheduled drop off time. We will charge an hourly late fee for every hour you have the bike after the agreed upon drop off time.
Early Returns
There will be no refunds issued for early returns.
Please feel free to contact us with any additional questions or concerns. 1-800-756-1990
Insurance and Motorcycle Recovery
Insurance: When renting from MotoQuest, there are three Insurance Options. One is compulsory, the last two are optional.
- L1DW (Level 1 Damage Waiver) $15 per day, Compulsory.
- L2DW (Level 2 Damage Waiver) $20 per day on our rentals lowers your maximum exposure for motorcycle damage or replacement, Optional (Please note that the LDW does not cover personal property damage or bodily injury.)
- SLI (Supplemental Liability Insurance) $6.95 per day (Optional)
Basic Roadside Assistance
MotoQuest rental motorcycles are covered with Encore Roadside Assistance which includes:
- 100 miles of free towing
- Basic tire repair
- Emergency fuel or fluid delivery
- Electrical jumpstart
Medivac Insurance
MotoQuest recommends our clients protect themselves in case of unfortunate circumstances while riding our motorcycles. We encourage everyone to pursue Medivac insurance. We recommend Global Rescue for the best protection at the best rates.
Questions? Just ask us. If we do not know the answer we can help you find it.
Airfare
Please do not book any non-refundable or non-transferable airfare before confirming your rental with MotoQuest. MotoQuest does not reimburse for airfare or hotels under any circumstance. If you would like to protect against the unexpected we recommend you pursue trip insurance. We can recommend InsureMyTrip.com.
Documentation
Please be sure all of your documentation is in order prior to your trip.
Passport
For riders traveling into Canada or Mexico a good rule to follow is to be sure your passport expires at least 6 months from your last day in country.
Motorcycle endorsement
A motorcycle endorsement or acknowledgment of the ability to ride a motorcycle lawfully in your home country is required to rent our motorcycles. Although we have never required an International Driver’s Permit, it is always a good thing to have when driving outside of your home country. These are available through AAA for around $20.
Most importantly, be safe and enjoy the ride!